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F.A.Q

WHAT TYPES OF HAIR EXTENSIONS DO YOU OFFER?

We offer genius weft extensions in all shades. Tape-in, fusion, and other extensions will be available soon.

DO HAIR EXTENSIONS REQUIRE SPECIAL PRODUCTS FOR MAINTENANCE?

Yes. It is important to use sulfate-free shampoos and conditioners that are gentle on the extensions and do not cause damage. Additionally, using leave-in conditioners, heat protectants, and oils specifically designed for hair extensions can help maintain their health and longevity. Avoid products containing alcohol, as they can dry out the hair and cause them to become brittle. Regular maintenance is essential to keep hair extensions looking and feeling their best.

HOW OFTEN DO I NEED TO VISIT THE SALON FOR MAINTENANCE?

Stylists will typically put together a maintenance plan with you. There are a few mandatory visits regarding your hair extensions; install day, move-up's, and removal. It is typical to visit the salon once every 6-8 weeks to ensure proper maintenance. Your stylist will likely move up your extensions, trim your hair, and work through any damages they may see.

WHAT IS THE DIFFERENCE BETWEEN SYNTHETIC AND HUMAN HAIR?

Material: Synthetic hair is made from artificial fibers, usually fine plastic fibers. Human hair, such as ours, is ethically obtained from donors.

Appearance/texture: Synthetic hair typically has a noticeable shine and different texture than real hair, making them look less realistic. Human hair blends seamlessly with your natural hair and mimics the color and textures.

Styling: Synthetic hair has very limited styling options. It cannot withstand high heat so it cannot be straightened or curled. There are some synthetic versions that are slightly heat resistant, but do not respond the same as human hair.

Cost & Durability: Synthetic hair is typically cheaper than human hair, but it will not last as long. It is not only damaged more easily, it typically only lasts a couple of months compared to human hair which is 9-12 months.

HOW MUCH DO HAIR EXTENSIONS COST?

Pricing for our hair can be found on our site. Don't forget that there is an additional cost to have the hair installed by a stylists. Remember to get an estimated cost from your stylist or stylist near you.

CAN HAIR EXTENSIONS BE REUSED?

YES! Our hair can be reused after being taken out. With proper installation and care, our hair can last 9-12 months. It can be taken out and stored for periods of time and installed again at a later time.

HOW DO I CHOOSE THE RIGHT TYPE OF HAIR?

Our color rings can be purchased to help pick a matching shade of hair. Application techniques should also be considered before purchasing. Each technique differs with regards to time needed to install and cost associated to that specific method; both components should be considered before purchasing.

HOW LONG DO HAIR EXTENSIONS LAST?

With proper installation and care, our hair can last 9-12 months, sometimes longer.

HOW DO I CARE FOR MY HAIR EXTENSIONS?

Proper hair care instructions can be found on our site as well as on the backside of each hair bag.

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Our orders are usually fulfilled within 24 hours. Shipping time varies between 2-14 days, depending on your location and choice of shipping.

IS MY SHIPMENT PROTECTED?

YES! We insure each and every order we ship out, ensuring that you receive your product or your money back if the package is lost or stolen.

WHAT HAPPENS IF I RECEIVE A DAMAGED OR INCORRECT PRODUCT?

We will replace any damaged or incorrect product as soon as the original product is returned to us. No additional shipping costs apply.

REFUNDS

DO YOU OFFER REFUNDS?

We offer refunds on unopened products only. Returns must be started within 30 days to obtain a refund.

WHAT IF I ORDERED THE WRONG PRODUCT?

Refunds will be offered for products that are incorrect. Original product must be sent back in order to receive a refund or exchange. Must be completed within 30 days.

WHAT IF THE HAIR DOESN'T MATCH?

If you receive your hair and notice that it is not a match, we will replace any unopened hair for you. Additional shipping costs may apply. We recommend having a Mack Envy Stylist color match you or ordering one of our color rings to ensure a perfect match.

Got more questions? Contact us and we will reply back within 1-2 working days